Airbop is not working

Atul Thakur's Avatar

Atul Thakur

16 Sep, 2016 02:01 PM

I am using Andromo paid services and registered with Airbop. Followed the process thrice but it is not working. Though it shows 4 devices registered. And message sent successfully.

  1. Support Staff 1 Posted by Darryl Hnatiuk on 16 Sep, 2016 02:42 PM

    Darryl Hnatiuk's Avatar

    Hi,

    I installed your Andromo app, so once you see it registered, send another message and I'll let you know if I receive it on my device.

    Darryl

  2. 2 Posted by Atul Thakur on 16 Sep, 2016 02:54 PM

    Atul Thakur's Avatar

    I just sent one msg.

  3. Support Staff 3 Posted by Darryl Hnatiuk on 16 Sep, 2016 03:00 PM

    Darryl Hnatiuk's Avatar

    Hi,

    Just to let you know, I did receive the message on my device as shown in the attached screenshot, so it appears you've configured everything correctly. I'll reply again in a bit with some further guidance/questions about your devices.

    Darryl

  4. 4 Posted by Atul Thakur on 16 Sep, 2016 03:03 PM

    Atul Thakur's Avatar

    Thank you so much. Waiting for your guidance.

  5. Support Staff 5 Posted by Darryl Hnatiuk on 16 Sep, 2016 03:17 PM

    Darryl Hnatiuk's Avatar

    Hi,

    The first step I suggest is the following:

    1. Uninstall your app from all of your devices to get back to a clean slate (I'll keep mine installed for now.)

    2. Send a few messages with "Dry run" selected under "GCM Settings". The result should be send failures for your devices and the eventual removal of those devices from AirBop. Send until you see those devices gone from your registration list.

    3. Install the app again on one device so you see it registered.

    4. Send another real message to see if you receive it.

    Let me know the results after doing that.

    Darryl

  6. 6 Posted by Atul Thakur on 16 Sep, 2016 03:28 PM

    Atul Thakur's Avatar

    *Uninstall your app from all of your devices to get back to a clean slate *

    I just have one device...I don't know who others have installed this app.
    So I can just uninstall app from device.

  7. Support Staff 7 Posted by Darryl Hnatiuk on 16 Sep, 2016 03:35 PM

    Darryl Hnatiuk's Avatar

    Hi,

    OK, that's fine. I mentioned that because at one point in your send logs there were 4 registered devices, and in your last message one failed, leaving 3 (mine, yours and one other one). So I'm not sure about that.

    Darryl

  8. 8 Posted by Atul Thakur on 16 Sep, 2016 04:07 PM

    Atul Thakur's Avatar

    Yes. I received it now. Thank you so much.

  9. Support Staff 9 Posted by Darryl Hnatiuk on 16 Sep, 2016 04:09 PM

    Darryl Hnatiuk's Avatar

    That's great to hear, I'm happy you got it sorted out.

    Darryl

  10. Darryl Hnatiuk closed this discussion on 16 Sep, 2016 04:09 PM.

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